Online Ordering FAQ (Frequently Asked Questions)
Getting Started Processing Shipping/Pickup
Prices and Charges Returns
Q: How do I log in?
A: The SRJC Bookstore has a log in and password that is different from myCubby. To create your username and password, click here.
Q: Why can't I find my class?
A: If you are unable to find your class listing, there are two possible reasons. First, double check on your schedule the location of your class. If your class is based out of Petaluma, the room number will be PC###, and your books will be listed on our Petaluma Website. If your class takes place anywhere else, your books will be listed on our Santa Rosa Website. Second, courses are sorted numerically by first digit. This means courses such as BOT 50A will be listed further down the page than a BOT 174.2 course (numerically the first digit of "1" comes before the first digit of "5").
Q: Can I order other items besides textbooks?
A: Yes. Some of our merchandise can be ordered online. Click here to view our products.
Q: How accurate is the information on this website?
A: The ISBNs, prices, and other information listed on our website represent the most current information in our possession and are updated as necessary. Instructors frequently change/add course materials, so it is advisable to return to this site closer to the start of the term to verify the course materials information. Book information and prices are subject to change at any time. The Santa Rosa Junior College and the SRJC Bookstore cannot assume liability or responsibility for any loss or inconvenience that may arise from the use of the information on this site. Textbook returns are subject to the SRJC Bookstore refund policy.
Q: How will I know when my order is ready?
A: As soon as your order is ready, you will receive an automated email. In the case of partial orders, you will receive additional emails when the out of stock items are processed.
Q: When will my order be ready?
A: Orders are processed within one full business day of when the order is placed. Rental books, or orders being shipped, may take one additional day to process. Rental processing begins January 7th. As soon as your order is ready, you will receive an automated email. In the case of partial orders, you will receive additional emails when the out of stock items are processed. To view store hours and days of operation, click here.
Q: What if my books are Out of stock?
A: Orders will be processed as soon as an item arrives, even if that means items are processed one at a time, on different days. If all items on an order are out of stock, you will receive an Out of Stock email. Please follow the directions on that email.
Q: The book is listed on your site, but it is Out of Stock?
A: The SRJC Bookstore provides textbook information, regardless of current inventory.
Q: What does "select only 1" mean?
A: Some items have the same content, but are arranged in different formats. These formats include, but are not limited to, looseleaf books (without bindings), hardback books, paperback books, e-books, and packaged items. In some instances, there is a choice between a looseleaf book and its paperback twin. In other instances, there is a choice between packaged items, and the components of that package sold separately. If you are unsure, select all items and the Bookstore staff will choose the cheapest options while still getting you what is necessary for your class.
Q: Why am I being charged for new books when I prefer used books?
A: When an online order is placed, you are pre-authorized for the new dollar amount of the books just in case used copies are not available. As a result, the grand total visible on your email confirmation is only a projected grand total, if only new copies are available. However, if you selected "used preferred," then the Bookstore staff will pull a used book first if it is available. If you only want a used copy, then please include this information in the Customer Order Notes section. If you do this and a used copy is not available, then we will remove that item from your order.
Q: Can someone else pick up my order for me?
A: Yes. You can either enter that person's name in the Customer Order Notes section or that person can bring one of the online order email confirmations when the order is picked up.
Q: How much does shipping cost?
A: The first item in an order costs $8.00 shipping (second and third items cost an additional $1.00 each). Total shipping cost per order does not exceed $10.00 except if the item ordered is a Rad.Tech./Nursing Bundle (additional $15.00 charge), or if the destination is outside the 50 states.
Q: How much does it cost to ship gift cards?
A: If you are only purchasing a gift card, you have two shipping options: UPS (United Parcel Service)/Fed-Ex or USPS (United States Postal Service). There are two differences between these shipping methods.
- The first is cost. USPS costs $2.00 and UPS/Fed-Ex costs $8.00.
- The second difference is liability. For $8.00, UPS/Fed-Ex provides a tracking number so that your item may be tracked along its journey from the Bookstore to its destination, as well as confirmation of delivery. USPS does not provide such assurances. Because of this difference, if USPS is selected as the shipping method, the Bookstore will not be responsible for the loss of any card after it is mailed to you via USPS.
Prices and Charges:
Q: What forms of payment are accepted online?
A: Debit, Credit, and Gift cards only.
Q: When will my card be charged?
A: Your card will be charged when your order is processed in the Bookstore. To view processing hours, please click here. There is often a time delay between when an order is placed and when it is processed. As soon as you place your order, the total dollar amount of your order is frozen on your bank account - these funds are not available for use elsewhere. For credit cards, this means your credit limit is reduced by the amount on your order. For debit cards, this means actual funds are withdrawn from your account, waiting to be used by the Bookstore. As soon as you receive an email stating your order is ready for pickup or shipping, then at least one item on your order has been processed and charged.
Q: Are the prices I see online the same as in the Bookstore?
A: Yes. The cost of the textbooks is the same. Please understand, however, that textbook prices can change at any time. You will always be charged the most up to date price, even if this means the price on your order confirmation email does not match the price on your receipt.
Q: How are the prices determined?
A: The SRJC Bookstore sells new and used textbooks at a price designed to cover the costs of operating the Bookstore and meeting all other required financial obligations. This includes all expenses associated with the Bookstore operations and personnel. Any profits go directly to the Campus (AB 1548).
Q: How do I cancel an order?
A: If your order has not been processed yet, please send an email to firstname.lastname@example.org. To facilitate your cancellation, please include your order number in the subject of your email. You will receive a reply as soon as your order has been cancelled.
Q: How do I refund my order?
A: If your order has already been processed, make sure the refund time period is still open. To veiw our refund information, click here. If refunds are still available, and you have not picked up your books, please send an email to email@example.com. To facilitate your refund, please include your order number in the subject of your email. You will receive a reply as soon as your order has been refunded. If refunds are still available, and you have picked up your books, please come to the online order pickup counter.
Q: What can I do if it is past the refund deadline and I don't want a book that I purchased?
A: You may be able to sell your book back to the Bookstore through Buybacks. The Buyback entrance is located on the South side of Pioneer Hall. To view Buyback hours, please click here.
Q: What if I don't pick up my order?
A: Pickup up online purchases is the customer's responsibility. The last day for a refund is January 18th. Any order processed before January 18th will be shelved without a refund if it has not been picked up by January 25th. Orders processed January 18th and later will be held for one week and then shelved without a refund. There is not reimbursement for custom-made items.
If you have any questions that aren't answered here, please email Charles at firstname.lastname@example.org.